Expert Advice On Improving Your Customer Service

September 3rd, 2020 | Posted in Marketing, Uncategorized

A business relies on its customers for a lot of things. Firstly, they provide the money a business needs to stay afloat. Secondly, customers can decide on the reputation of the business. If customers are satisfied, your business will earn a good reputation.

This means you have to pay close attention to your customer service. By providing good customer service, you keep your customers happy. Here are some ways you can improve customer service:

Keep It Local

It’s a good idea for you to keep your customer service local. By this I mean, make sure your customer service team are based locally. This doesn’t have to mean they need to be in the same city/town as you. Just make sure they’re in the same country. Many people get frustrated when they ring up customer service and are put through to someone in a different country. Lots of businesses tend to outsource customer service to companies in Asia. There’s nothing wrong with outsourcing but outsource locally. People feel a lot more comfortable if they can understand the person on the other line. So, ensure that your customer service staff all have excellent English speaking skills.

Improve Telecommunications

There are a few things you can do to improve customer service that revolve around telecommunications. Firstly, you can change the way you speak to customers over the phone. Make sure you use a calm and friendly voice at all times. Speak to them with a voice that makes them feel like you’re listening and happy to help. If you’re all boring and mopey, then no one will want to talk to you.

Secondly, improve your telephone service. This can be done by improving the line connection you have. You can buy hosted telephone systems, as seen on the Hosted VoIP UK website. A hosted system is normally provided by a secure internet connection. Which is different to a normal telephone line. By using an internet connection, the quality is a lot better and crisper. This means you won’t have to worry about hearing a horrible static sound when on the phone. The connection will always be clean and clear. This will make things a lot better for both you and your customers and improve your customer service.

Be Diverse

Don’t just focus on the telephone side of customer service, be diverse. There are many other tools out there that can be used to deliver great customer service. For example, use your website to provide help to customers. You can have online customer service agents that will speak to customers on your site. It works a lot like an instant messaging service. There will be a text chat on your site that customers can click on and ask questions to a customer service advisor. It’s quick, easy, and can improve the overall service.

Also, think about using social media as a form of customer service. You can use sites like Twitter and Facebook to speak with your customers. It gives them an easy way to ask questions and speak about problems. If you’re more active on social media, your customers service can become a lot better.

 

 

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Use These Top Tips To Help Your Retail Business Grow Its Customer Base

July 1st, 2020 | Posted in Marketing, Uncategorized

 

Running a retail business can be hard work because of all the competition out there. As a result, finding customers can be tricky. If you want to know how to expand your customer base, then try out some of these tips:

Accept Multiple Payment Options

If you’re wondering why you aren’t getting many customers, then it could be down to a very interesting reason. Many consumers don’t carry cash around anymore, they just have their cards or use smartphones to pay for things. So, if they walk into a store that only accepts cash, they aren’t going to be interested. I find that many people are more likely to spend their money at a place with multiple payment options.

So, if you only accept cash, you’ll need to look at broadening your payment options. Look for companies like Payline Data that can set up credit and debit card payments in your store. It would also be a good idea to look for a device that lets you accept NFC payments too. If you do this, you’re allowing everyone to come into your store and buy things. Whereas before, you were only catering to people that carry cash around with them. As a result, your retail business will soon start growing its customer base.

Create A Twitter/Facebook Page

One of the best ways to get more customers is by utilizing social media. All of the successful retail businesses have professionally run Twitter and Facebook pages. There are, obviously, other social media platforms out there, but these two are the biggest and best. If you’re on social media, you can start to market and advertise your business to more people. It can get you noticed by far more people in your local community, meaning more chances people will come into your store.

They key to a successful Twitter/Facebook page is communication. You should make talking to people your number one priority. Engage with your followers on Twitter and speak to those that like you on Facebook. The more you talk, the more chance it gives you to show off your business. It makes it more likely people will trust your business and thus want to start spending their money at your store.

Develop An Online Store & Mobile App

This next point is sort of like two points fused into one, for the sake of saving time. If you want your retail business to get more customers, you have to offer them an online shopping experience. Not everyone can travel down to your store, but they might hear that you do something they like. So, you have a potential customer that’s willing to spend money, but they can’t because of where they live. If you have an online store, then you have a way for people to buy things from you, no matter how far away they are. It’s a great way increase the number of potential customers you’re getting.

Going hand in hand with this, you should develop a mobile app version of your online store. This makes it easy for people to shop on the move and use your business.



 

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