Do You Understand Your Customers? Things You Need To Know!

August 10th, 2020 | Posted in Marketing, Uncategorized

Running a business is about more than just balancing the books. No, you need to understand your customers if you want to be a success. Often, people fail to think about the end user. You might focus too much on facts and figures, and forget that your clients matter. If you are ready to improve your business, let’s get started. Here are some things that you should know from the offset.

  1. Customers need access to you 24/7

These days, the modern consumer expects access to businesses all the time. If you don’t have a customer service line, you can’t compete with other companies. When a client has an issue with your business, they need you to sort it out fast. If you are not available to help them out, you will frustrate the customer. You can either get a dedicated phone number for your business or a live chat system. That way, your loyal customers can contact you when they need to do so.

  1. Pay attention to behavioral patterns

If you want to know what customers will do in the future, you have to look at their past behavior. This tip will change the way you deal with your clients forever. The PRWD CRO Agency can examine your client’s behavioral patterns. Once you have that wealth of information, you can use it to understand your customers. When you know what makes your clients tick, you can start to alter your services to suit them. Before you know it, you will have many new customers.

  1. Poor customer service is a sin

If you let people down, they are unlikely to forget it fast. Some business owners don’t care whether they give their customers the support they need. If you want to make sure that your clients stick around, you need to give them a reason to do so. The moment you let one of your users down, you put your company in jeopardy. You should look at some great customer service tips online and ensure that you follow them.

  1. Online promotion reaches new users

Do you promote your business online? If the answer is no, you have a serious issue. The best way to get your message out there is to reach out to users via social media. When you start to advertise your company on the internet, you could find that you gain loads of new clients. Remember, you need to send out the right message about your business. Whenever you write anything online, make sure that the tone suits your company style.

  1. Word-of-mouth promotion works

When you please your clients, they will talk about you. Many business owners underestimate the power of word-of-mouth advertising. If you want to make sure that loads of customers hear about you, you should try this method. When customers tell their friends about you, it means that people hear about the firm. People are much more likely to trust this organic promotion than they are to trust sponsored ads.

When you don’t treat your customers well, they will leave your company. Remember, these people are paying for a service. If you don’t live up to their expectations, they have no reason to use you again.


Why Outsourcing Companies Will Never Die

August 8th, 2020 | Posted in Reviews, Uncategorized

When I think about business, I often think about how far we have come in the past couple of years. Even just four to five years ago, no one in business would have been able to predict how quickly the industry has evolved. Outsourcing companies are a great example. Once upon a time, no one outsourced any task unless it was completely necessary. Now outsourcing companies are here to stay and may never die. What? Don’t believe me? Here are a few reasons that might change your mind.

The first rule of business is saving money. When you get the handbook on the first day of business school, it is on the first page. If you don’t cut costs, you are unlikely to make money and expand. For the first couple of years, making a profit is difficult because you are just starting. Clients and customers don’t know whether they can trust you, so they hardly ever turn up in droves to splash the cash. Outsourcing firms are experts in saving money. That is the main reason people use them, and if that doesn’t change they will be a fixture for many years.

Apart from money, we are always looking to save time. You know as well as I do that there are not enough hours in the working day. I cannot tell you how often I have gone home and worked until late at night. And I do that because I waste time on tasks that do not concern me or could be better controlled by other sources. There is nothing wrong with admitting that some tasks are not worth your time but are worth other people’s time. In fact, outsourcing companies succeed because of that mentality and will continue to succeed. Menial tasks will always be a part of our business.

What happens when you save time and money? You increase your business’ efficiency. For example, delegating tasks elsewhere frees your internal employees for other, more important roles. Then, the man hours and money you save can be put back into your company. As a result, your company becomes smoother and more efficient. A little efficiency goes a long way and makes a big difference. There are companies out there that compete with competitors just because they are well-organised. Efficiency is the great equaliser and outsourcers can make it happen.

Social media is on the same trajectory as outsourcing companies. In fact, I challenge you to think of a resource that has grown as quickly as social media. The knock-on effect is the importance of social media in business. Without a social media strategy, you cannot converse with your customer base and exploit free advertising. But, it is an art and not every company are good enough to make it work. Businesses don’t want to lose out; there will always be outsourcers who specialize in social media for small business in particularly.

To put it simply, outsourcing is too important a tool at the minute to die out and be replaced. And, there are no signs they will release their grip on the industry anytime soon.


You Can Make Each Of Your Clients Feel Valued With These Fantastic Ideas

August 6th, 2020 | Posted in Marketing, Uncategorized

Whether you are a new business owner or not, ensuring that your customers feel valued is crucial. If you want to keep the customers that you have, it’s essential that you learn how to make each customer feel valued.

When it comes to making your customers feel valued, there are lots of options. In fact, there are so many options, that it’s far too easy to become overwhelmed. With so many fantastic ideas for making your clients feel special, it can be hard to choose just one. However, there is no need to stress, as that is where we come in.

To help you choose the perfect way to make your clients feel valued, we have put together some tips that you may find useful, below:

Make an effort to get to know each customer

If you or your employees regularly meet with customers face to face, aim to try to get to know the names of your regulars. Obviously, you won’t be able to get to know every last customer’s name, but you can make an effort to get to know a few of them.

If a customer is greeted by name and knows that you or your employees are familiar with them, they will feel valued. If your customers feel valued, not only will they come back again, but they will also recommend your services to other people. So taking the time to learn the names of your regular clients is worth the effort.

Treat each customer well

When a customer calls you or comes into your office or store, they don’t want to feel like they are in the way. Your customers want to feel like when they are there, you are happy to speak to them and spend your time helping them.

The key to treating each customer well is ensuring that you always give them your full attention. Don’t try to multi-task and deal with two customers at once, take your time looking after each customer, and they will appreciate it.

Keep in touch with your customers

One thing that many companies fail to do is keep in touch with their clients. If you want to ensure that your customers feel valued, make sure that you keep in touch with them.

Send emails, make courtesy calls, send letters and cards; when it comes to keeping in touch with your clients, there are so many options. As well as keeping in touch with your clients about deals, discounts and company news. Make an effort to send corporate ecards to celebrate things like their birthdays and Christmas. It might be an added expense, but trust us, your clients will appreciate the gesture.

Work to resolve issues as quickly as you can

If one of your clients contacts you with an issue, make sure that you always try to resolve it as quickly as possible. Nothing makes clients feel more valued than when you or your employees are willing to drop everything to help resolve an issue.

While sometimes resolving an issue takes time, if you can, aim to resolve it as soon as you can. Whether that’s within the hour or the next day, the sooner the issue is resolved, the better.

If you want to make your clients feel valued, all you need to do is follow the tips, above.

 


SEO: The Best Resources To Learn About SEO

August 4th, 2020 | Posted in Loud Mouth, Uncategorized

We all know that any and every business needs to exploit SEO if they are going to succeed in their particular industry. It doesn’t matter what sort of business you have because without an online presence you are going to fall behind your competitors. Honestly, that is how effective and important SEO has become in the last decade. As a result, learning and understanding SEO has also become more important, which begs the question: where are the best places to learn about SEO? There are plenty of places to turn, but below are the best and most effective.

Seminars

Because SEO has become such big business, there are, inevitably, people willing to take advantage. Thankfully, these people are also professionals within the SEO industry and have a wealth of knowledge on the topic. Not only do they have the experience, but they also have the results to back it up. In a nutshell, they are the cream of the crop that have worked with biggest and best and succeeded. Nowadays, instead of getting their hands dirty, they offer invaluable advice to SEO novices and beginners.

The Library

Some of these professionals don’t just stop there. Oh no, they exploit the situation to their advantage. Although libraries and books might be a dying trade, there are plenty of dead trees that have all the information you require. Books do still sell, which is why authors write and publish them. Luckily for you books are a cheaper alternative than the seminars, which can cost hundreds and sometimes thousands.

Blogs

Do you prefer not to leave the house when you do your research? Who doesn’t?! The Internet is a great tool if you want to learn about anything, and SEO is no different. Again, there are plenty of search engine optimisation blogs and websites out there for you to discover at the click of a button. Just be careful which ones you choose because some are better than others, a lot better. Although the Internet is a mass of information, a lot of the information isn’t relevant or even true. Blogs and websites are not regulated, so anyone can write what they want and put it out into the blogosphere.

Google Webmaster Tools

Webmaster Tools might not tell you how to implement SEO strategies directly, but it does tell you when you are on the right track. If you cannot afford to go to a seminar, you might turn to a search engine optimisation blog or a website. Although you cannot tell which ones are legitimate at the beginning, you can after because Google Webmaster Tools monitors your success. If, all of a sudden, your website is getting more traffic, you know that your strategy works.

Trial And Error

SEO is not as complicated as you might think. As long as you understand a few basic rules, you can transform your business. Instead of forking out money and spending hours doing the research, you can always give it a go yourself.

Sometimes, the best resources are right in front of you and you don’t even realise!


A Quick Guide To Doubling Your Web Traffic

August 2nd, 2020 | Posted in Loud Mouth, Uncategorized

If you run a website, it’s often heartbreaking when your traffic takes a turn for the worst. You spend hours maintaining your site and creating content. Yet, the traffic just doesn’t reflect your hard work. But, here’s the good news. You don’t have to work harder; you just have to work smarter! There are so many simple tricks that will help you double your web traffic in no time at all. We’ve been in the game for a long time, so we know what works (and what doesn’t work).

All it takes is some clever computer trickery, and a little patience. It’s important to remember that a million visitors don’t appear overnight. It takes time and effort to build that kind of traffic. Eventually, you’ll hit the ‘tipping point’, where everything will suddenly surge forward. The trick is to get there quickly. This post will teach you everything you need know about hitting that tipping point.

Get deep into your analytics

Your website analytics tell you everything you need to know about your existing traffic. Start taking twenty minutes at the end of each week to find out how your website is performing. Google Analytics doesn’t just show you how many people come to your website. It also shows you how they are using it. This is the data you need to extract. Find out what content is working on your site. What’s popular, and what keeps people on the site for long periods of time? Then, look for the negative signs. Look for where you have a high bounce rate and poor conversions. Rooting out the problems and making changes is the first step to higher traffic.

Boost your SEO

Most of the biggest websites get up to 50% of all traffic through search engines. They rank highly on Google which means tons of new traffic is referred to them by the search giant. As a new website, you’ll struggle to take advantage of this. But, that’s where SEO comes in. It’s a series of tricks and techniques that help boost your page ranking. By following the simple methods, you can put yourself on the first page of Google.

Focus on creating compelling content

Creating content is the best way to draw a lot of traffic to your site. Think about the YouTube videos that garner a million views. Or the articles that go viral on social media. This is how you get big numbers to visit your website. Focus your efforts on building highly shareable, delicious content. Capture people’s attention with grabbing headlines and juicy titles. Entertain people, inform them, and encourage them to share it on their social media sites.

Advertise

Of course, there is always a short cut! By using online advertising, you can instantly pull thousands of new visitors to your website. This is surprisingly affordable when done correctly. You can also target the very best customers and consumers. Just make sure you convince them to sign up or buy from you when they arrive.

These tricks and tips will help you double your traffic, but it won’t happen overnight. Take your time, and implement a long-term strategy.