Expert Advice On Improving Your Customer Service

September 3rd, 2020 | Posted in Marketing, Uncategorized

A business relies on its customers for a lot of things. Firstly, they provide the money a business needs to stay afloat. Secondly, customers can decide on the reputation of the business. If customers are satisfied, your business will earn a good reputation.

This means you have to pay close attention to your customer service. By providing good customer service, you keep your customers happy. Here are some ways you can improve customer service:

Keep It Local

It’s a good idea for you to keep your customer service local. By this I mean, make sure your customer service team are based locally. This doesn’t have to mean they need to be in the same city/town as you. Just make sure they’re in the same country. Many people get frustrated when they ring up customer service and are put through to someone in a different country. Lots of businesses tend to outsource customer service to companies in Asia. There’s nothing wrong with outsourcing but outsource locally. People feel a lot more comfortable if they can understand the person on the other line. So, ensure that your customer service staff all have excellent English speaking skills.

Improve Telecommunications

There are a few things you can do to improve customer service that revolve around telecommunications. Firstly, you can change the way you speak to customers over the phone. Make sure you use a calm and friendly voice at all times. Speak to them with a voice that makes them feel like you’re listening and happy to help. If you’re all boring and mopey, then no one will want to talk to you.

Secondly, improve your telephone service. This can be done by improving the line connection you have. You can buy hosted telephone systems, as seen on the Hosted VoIP UK website. A hosted system is normally provided by a secure internet connection. Which is different to a normal telephone line. By using an internet connection, the quality is a lot better and crisper. This means you won’t have to worry about hearing a horrible static sound when on the phone. The connection will always be clean and clear. This will make things a lot better for both you and your customers and improve your customer service.

Be Diverse

Don’t just focus on the telephone side of customer service, be diverse. There are many other tools out there that can be used to deliver great customer service. For example, use your website to provide help to customers. You can have online customer service agents that will speak to customers on your site. It works a lot like an instant messaging service. There will be a text chat on your site that customers can click on and ask questions to a customer service advisor. It’s quick, easy, and can improve the overall service.

Also, think about using social media as a form of customer service. You can use sites like Twitter and Facebook to speak with your customers. It gives them an easy way to ask questions and speak about problems. If you’re more active on social media, your customers service can become a lot better.

 

 


Revealed: The Easy Way To Direct More Traffic To Your Website

September 1st, 2020 | Posted in Marketing, Uncategorized

The world of business has changed forever. A strong online presence has become one of the main priorities. Subsequently, the battle to gain followers and customers in the virtual arena is fierce.

A company’s website is one of the most powerful tools in marketing. Sadly, it won’t count for anything if you aren’t generating a steady flow of visitors. Creating a nice looking website is easy, it’s that fight for traffic that is hard.

Here are the easiest ways to bring more visitors to your website.

Channel The Power Of Your Customers

Your customers are the most important asset to your entire business. They are a powerful tool, especially online. If you treat them well then they will naturally start to market your business without even realising.

People are quick to shout out about good products or services, particularly on social media. Ensure that you always give a top class showing and word of mouth will soon spread. With this in mind, you could give out some freebies to popular Twitter accounts. In turn, they will praise your company and this message will be seen by all their followers. In terms of effective online marketing, it could be the best method around.

The key is to understand exactly who your audience are. Once you’ve done that, it will be much easier to target the demographic effectively. Get them behind you and the business is bound to thrive.

Go Viral

Millions of people use the internet on a daily basis. However, with so much content to filter through, they will only find yours if it’s worthwhile. The best way to achieve this is by creating something interactive and engaging.

By encouraging users to interact with your content, they are more likely to share it. When they do that, their friends get involved. If the content goes viral, your traffic will naturally shoot up.

Viral content often carries a sense of humour but not always. The most important part is to be creative and give users something they’ve never seen before. Capture their imagination and the awareness of your brand will grow beyond your wildest dreams.

Get Extra Help

Computers haven’t just changed the way we interact with customers. Technology has rapidly altered the way we deal with other businesses and employees. In today’s world, outsourcing tasks makes it easier to get work done quickly and professionally without the need for hiring full-time staff. It also saves on workspace and equipment too.

One area of your business that can benefit from outsourcing is your online advertising. By hiring a marketing agency to take care of your needs, rest assured that their years of experience will help determine the best solution in order to achieve your goals. Better still, they’ve done it all before and will know how to overcome any problems that may arise.

The experts can take care of pretty much any aspect imaginable, from SEO to content writing and social media. With all that extra time, you’ll be able to concentrate fully on doing the job that will make your business money.


Social Media And Business: Why It’s Such An Important Marketing Tool

August 30th, 2020 | Posted in Marketing, Uncategorized

I challenge you to find something that’s grown as quickly as social media in the last decade. It started off with small sites like Myspace and has now evolved into a massive thing. There are billions of people signed up to social media sites across the web. It’s absolutely huge, and most people will access a social media site during the day. In fact, if you rounded up twenty people and asked them if they used social media every day, they’d probably all say yes.

What started off as a quirky way to communicate with others, has evolved into an important device. You’ll even find it’s become increasingly important to businesses. Once looked down upon, social media is now a primary marketing tool. In my opinion, every business needs to have a strong presence across social media. If you don’t know how to have a strong presence, enrol in a digital marketing course online. Seriously, it’s very important to the overall success of your business.

Still not convinced? Then here are some reasons to change your mind:

A strong social media presence will build greater trust with your customers. You can communicate with them freely, and they can contact you with ease. When you have this easy communication, then trust will build naturally. A consumer feels comfortable doing business with a company that actually talks to them. Plus, if you’re on social media then it’s almost as though you’re putting your business out there. You’re showing that there’s nothing to hide, and people like that. Consumers need to trust a business before they start spending any money. By using social media, you can gain their trust and their business.

Following on from this, as I mentioned, social media is great for communication. It’s a medium that allows customers to get in touch with your business. What this means is that it’s also a great way for you to get their feedback. Quite often people will take to social media and tell companies of any frustration they have. You can then use their complaints as constructive criticism to help improve your business! You can iron out any faults, and it will only serve to make your business more successful in the future.

Social media is also a phenomenal way to promote your business. It’s one of the biggest marketing devices around and with good reason. It’s very easy for you to post a tweet and have it seen by hundreds, thousands, maybe even millions of people. If you can utilize hashtags on social media, then you’ll be finding success. You can post links to articles that talk about your business, or even links to your website itself. Using social media gives you a chance to shout about your business to a very large audience.

To put it simply, your business will struggle without a social presence on the internet. There’s no reason you shouldn’t be using social media; it’s so important. If you have a strong presence, then you’re ultimately going to see a growth in success. Social media can drive traffic to your website and increase your customer base in a short space of time.


Are You Missing Out On Valuable Local Markets? Read This & Find Out

August 28th, 2020 | Posted in Marketing, Uncategorized

The main advantage of an online business is also a weakness. There’s no doubt it has enabled many companies to grow out nationally and internationally. And, they have done so quicker than they could have dreamed before the Internet arrived. However, too many businesses often fail to take advantage of a fundamental source of custom – their local markets. So, the question is; is your company as local as it could be?

There are definite advantages in doing so. Primarily, it will help you rank higher in your area for keywords that you cannot possibly hope to rank for on a national basis. Secondly, it can help you grow a robust customer base from which to grow from. Here are some tips you can use to get you up and running.

The basics

First of all, be clever with your keywords. As you know, the keywords that you use on your website will help Google and the other search engines find you. If you have an excellent site that fulfills all their needs, then you rank higher – it’s as simple as that. But what about being more local?

Well, make sure that your phone number and address is on every page of your website. Why? Because Google will attribute your address and area code with where you live. Also, write as much as you can about your local area on your web pages. Use local clients for testimonials, for example. Or talk about your business experiences in your town. The more you can write about your company in terms of its location, the more signals Google will pick up.

Using tools

There are hundreds of tools that you can use out there to improve your local ranking for your startups. Some are free – updating your business on Google Maps, for example, sends a very strong signal. Some, however, offer a little more in depth analysis.

You could, for instance, use a local rank checker to see how your website is doing in terms of the competition. You can also use these kinds of tools to find out where your rivals are getting things right, and where you are slipping down. Once you balance out those results, you will be neck and neck. Then all you have to do is deliver better content and keep fleshing out your links – which we will go into now.

Finding local links

How do you go about getting more local links? It’s easier than you might think. Start with adding your company to your local business directories. There are dozens of them around in most areas, from city level through to county level. Next, try and find companies in your area that you have done work for or sold products to – and ask them if they can mention you on their website.

Finally, build up a relationship with the local press. Local news outlets get a lot of visitors every day and are seen by the search engines as authority figures. Any links from them will be strong – and safe. So, see if you can come up with an interesting piece of news about your industry. Perhaps you have noticed a pattern in your sales, or maybe you have some impressive statistics to share? Anything you can use that might make an interesting story could get your name in some interesting positions.

Do you have any more tips for getting a more local audience? Let us know and we’ll get right back to you!

 


Essential Advice For New Business Website Owners

August 26th, 2020 | Posted in Marketing, Uncategorized

Starting a new business website can become somewhat of a minefield. There are so many things to consider that you are sure to overlook something important. That is especially the case when it comes to marketing. You want as many people as possible to encounter your site. However, it isn’t always easy to find the best strategies. Considering that, we wanted to offer you a helping hand today. The ideas and concepts mentioned on this page are guaranteed to produce positive results. As with anything in this world, success depends on the amount of effort you put into making it work.

  • Promote your site on social networks

Those of you who haven’t opened social media accounts for your business should do so as soon as possible. Facebook and Twitter offer an amazing platform you can use to reach your target market. Setting up the pages will only take a few minutes. You can then start to post updates your audience might find useful. Refrain from blatant advertising unless you have no alternative. Ideally, you want to post comments and articles that hold some significance to your industry. Try to use emotive language to encourage participation. Asking questions is always a good idea too.

  • Pay for online advertising

There are lots of different online advertising services you might like to use. Google Adwords is always a favourite with business owners. That is because there is no minimum spend. You can invest a few dollars and mess around with the targeting options until you get it right. After that, you can spend more knowing you’re going to create positive results. Don’t limit yourself to Adwords advertising if you can help it. There are lots of alternatives that work well for other companies. Just do some research.

  • Publish carefully created content

Adding a blog to your website is always going to improve your traffic levels. You should post original content that has been created with your business in mind. Ideally, you should try to use lots of keywords associated with your industry. It will help to ensure your articles are ranked properly within search engine listings. That is why blogs are considered to offer the type of content every website needs for good SEO. Of course, there are plenty of optimisation professionals around if you don’t want to deal with that task. You will have to pay for their services, but doing so should help you to get results more quickly.

  • Network with other site owners

It might be possible for you to network with other relevant website owners. Performing a link exchange could help your site to gain more attention. It will also benefit you when it comes to improving SEO. Just make sure you never link to any direct competitors. Otherwise, you will cancel out all the hard work. You don’t want to push any potential customers in their direction.

Good luck with your new business website. Just remember that you’ll have to work hard if you want high traffic levels. So long as you do everything by the book, the outcome should be reasonable. Don’t try to cut corners or use black hat techniques because they always backfire. If in doubt, contact the experts for some advice! There’s always someone willing to help you out if you offer a financial incentive.