Do Your Employees Hate You? Read This To Find Out Why!

September 19th, 2020 | Posted in Loud Mouth, Uncategorized

When people get new jobs, they expect to carry out their work in a friendly setting. But, for some folks, the truth is their bosses can make their lives a misery. Some individuals just aren’t cut out to be managers! And, they’re often the reason for issues like high staff turnover.

Do you manage a team of people? If so, have you ever wondered what your staff think of you? Sure, your job isn’t to make friends with your employees. It’s to manage them, right? Still, there are right and wrong ways to go about doing that.

You might feel that you’re the best boss in the world, yet the truth might prove otherwise! In today’s blog post, I will share with you five reasons why your staff might hate you! If any of them apply, I’ll also give you some tips on how to improve things with your workers.

  1. You hinder what other people do each day

As a boss, one of your many tasks is to oversee what your staff do. Some managers decide to leave employees to it while others “hover” over their workers! Does the latter sound like what you do? If so, you are perhaps annoying and even insulting the intelligence of your staff!

There is a fine line between advising and dictating what they should do! As humans, we can only learn from our mistakes. Yes, you don’t want your employees to make any errors. But, we aren’t a perfect species.

You should identify areas where your employees may need extra training in their work. Once you’ve done that, you should arrange for a pro to give them the training they need. That way, you can concentrate on other areas of your job.

  1. You treat your staff like they are robots

Did someone once say to you “treat them mean, keep them keen”? If so, why on Earth do you follow that phrase in a literal sense? Your employees are people, just like you. They also have feelings, as do you!

 

If you go around treating them like a piece of dirt, you won’t earn their respect. In fact, they will usually spend their time cursing you behind your back! I don’t know about you, but I wouldn’t want to work in an environment like that.

Just because someone works for you doesn’t mean you can treat them like a slave. Nor should you humiliate them, especially in front of their co-workers. If you want a phrase or saying to follow, here’s a new one for you:

“Treat others how you would like to get treated.”

In other words, be nice to you and treat them with the respect that they deserve. No-one is saying you need to be best friends with all your workers, of course. But, you should be polite, civil and courteous with your staff. There is nothing demotivating in the workplace than having someone “bark” at you!

  1. You have a hidden agenda

A bad management practice is to use your staff as pawns in a mental game. For example, you might want to impress your superiors so that you can get a promotion. Or one of your workers might catch your eye, and you want to date them.

Whatever the reason, hidden agendas in the workplace are a no-no for managers! Your staff might not wish to complain of what you’re doing for fear of losing their jobs. And so, they’ll just end up hating you until they’ve had enough and quit.

If you want your staff to trust you, it’s crucial you remain transparent with them. Don’t give them a reason to think you’ve got a hidden agenda. It will seldom end in a good result for you!

  1. You are harsh to people that take time off sick

Let’s face it; we all have to take some time off work when we are feeling unwell. There is always the temptation to “rough it out” and keep working. But, there comes a point where we don’t have the energy to even stand up!

Sometimes, we might end up taking long-term sick leave because of a medical condition. If that happens with your workers, being harsh to them on their return is a bad idea.

If you’re trying to make them feel guilty for leaving you in the lurch, stop. All you will do is make them want to resign!

Instead, you need to offer a helping hand. Often, it makes sense to get an external firm to give extra support to your employees. Check out websites like www.healthassured.org to see what I mean. Don’t just expect people to carry on working without any issue!

For instance, some folks might need changes to their working environment. Especially if something in the workplace caused them to be ill in the first place!

  1. You never praise people for a job well done

Last, but not least, you should remember we all want to feel valued in what we do. Let’s say that you manage some telesales people. You will want your boss to thank you for exceeding sales targets this month. That’s because you wish to receive recognition for being a good manager.

In a similar way, those telesales staff want to feel that you noticed their good work. Believe it or not, praise is a good motivation tool. It doesn’t matter if you earn a small wage or a six-figure salary. What does matter is you recognise the efforts of your team.

Of course, you don’t need to praise them for everything they do. After all; your staff are getting paid to do a job! Sometimes, it’s nice to have a “pat on the back” when you go above and beyond the call of duty.

There are many ways you can praise your staff for doing well. For instance, you could offer them an incentive like a cash bonus. Or even a token gesture like a day off that doesn’t get taken from their holiday allowance.

You could even treat your team to a night out on the company. It’s a chance to show your workers that you’re also a human being too, just like them!


How Important is Responsive Web Design?

September 17th, 2020 | Posted in Technology, Uncategorized

You’ve probably heard about responsive web design before. If you haven’t, it’s a web design that adapts to the way in which the user is viewing your website. This means it’s suited to mobile and tablet users. Here’s why it’s an important option to consider.

Increase Reach to Mobile Users

The way in which people browse the internet has changed a lot in the last few years. The rise of tablets and smartphones means that people don’t visit websites in the same way that they used to. To reach the maximum amount of people nowadays, website owners need to make sure a responsive design is used.

It’s never been more important to get this right. The amount of people using tablets as the main way in which to browse the internet is rising all the time. So, that means if you don’t use a responsive design, you’ll be alienating a sizable proportion size of your potential readership.

Save Time and Money

Having a different mobile website to your main website gives you two headaches instead of one. It doubles the amount of time and money you have to spend on developing the site to begin with. But it also doubles the amount of time and money you spend on maintaining the website throughout the year.

For any business, saving time and money is always a priority. So, you should use a responsive web design. This cuts out the need for two websites, so you’ll only have one to spend time and money on. Visit http://www.thomas-design.co.uk/ to find out how you can get your website designed responsively.

Boost Conversion Rates

For the user who arrives at your responsively designed website, the process is smooth and easy. Whereas, if they arrive and have to go through lots of redirections before they find the right website, it can be very frustrating. This is a simple reason to make sure you have a responsive web design.

It takes away some of the challenges for people who want to use your website. This can then lead to people spending their money with your business if your website is being used to sell products. Selling more products and having more people look around your website can only be a good thing.

Make SEO Simpler

Making your website easier to find on search engines is not something that’s easy to do. But it’s made even more difficult if you have two separate websites: one for desktops and one for mobiles. By having a responsive web design, you will only have one site to look after, so your attention will be much more focused.

Attaching all your efforts on one site and putting all your content in one place will cause your ranking on search engines to rise. Your strategy and tactics are important when it comes to SEO. That strategy will be much more likely to yield positive results if you can centralise it and set your focus clearly.

As you now know, responsive web design is very important. So, make sure your website is designed responsively.


Open Up Your Company To Increase Customer Interest

September 15th, 2020 | Posted in Marketing, Uncategorized

Around here, we are all about marketing your business and what you should have realised is that marketing is all about attracting customers. But, the best possible way to get customers interested in your company is to engage them. In simple terms, you need to make your company more accessible and open. There are a number of ways to do this but let’s start with working online and build from there.

Building A Web Page

Your starting point is going to be your web page and we realise you may already have one, set up and ready to go. But it may still need some improvements, particularly if you do not know how SEO works. For the moments let’s assume you do know how to get your website seen by consumers online. That is only half the battle because you also need to make sure it is accessible and easy to use. A simple form of this is making sure your site is clear with an easy to read font. But you can also add links to articles and send readers where you want them to go. This can be to another part of your website or perhaps a blog that you own, that can give them more about the industry your business is in.

Increasing Your Online Profile

Once you have fixed your web page, it is time to start expanding your profile online and the easiest way to do this is to use social networks. By setting up business profiles on social networks you are giving customers the chance to interact with your business and get to know the people behind it. It is a brilliant form of marketing because it is free and requires very little effort. So, if you are using Twitter, all you have to do is regularly tweet about improvements in your company and changes in the industry you work in. Make your twitter feed a source of news for your industry and you will gain followers who you can then turn into customers.

Making Sure Customers Can Contact You

Once you have your customers, it is vital that they can get in touch with you. This could be for a variety of reasons, but the common issues are arranging a service or dealing with a problem. One way to deal with this is to hire secretaries to answer the phones when customers come calling, but there is a cheaper, easier method of setting up an automated phone service. This will direct customers where you want them to go so that you will only need to speak to the ones who need personal attention. If you are worried about the price, a service such as the Zintel 1300 cost is very affordable.

Getting Feedback

Finally, customers opinions need to be heard and to make sure they are, we suggest sending out online surveys. Do not send these out frequently as this can annoy your consumers but occasionally it is a good idea to check on public opinion. If you do this you may find you get some other fantastic ideas from customers on how to boost interest in your company.


5 Ways to Interact Better with Customers

September 13th, 2020 | Posted in Marketing, Uncategorized

Having a real relationship with your customers is vitally important, so here are 5 great ways you can interact better with them.

  1. Make Interactions Easy

The first place to start is by looking at how interactions between your business and its customers take place. If they are messy and complicated, people are not going to have any interest in communicating with you, so make things easier.

When your customers have a problem, your team needs to be able to sort things out quickly, otherwise you might end up losing the customer forever. Let them file complaints in person, on the phone, via email or over social media. This variety of options makes the process easier for them.

  1. Train Your Staff in Basic Customer Service Skills

Every business needs to know how to deal with customers, but this is no good unless your employees know how to get the basics of customer services right too. If they don’t, you need to focus on training them so that they do.

You can send them away on a training course, or, if that’s too expensive, you can train them by yourself. It’s really not that complicated. There are certain questions and situations that arise when working in customer services departments, so make sure these areas are covered.

  1. Participate in Community Events

Talking to customers and people in the community isn’t something that should only be done when you’re trying to sell something to them. You should try to prove to people that you’re interested in being part of the wider community.

So, get out there and participate in all the different community events that bring people together and get people talking. It will improve your business too though. If people get to know your business and like you as a business owner, they’ll want to buy from you more.

  1. Keep People Up to Date

Customers need to be kept up to date with regards to changes that might be relevant to them. It’s a way of keeping them in the loop rather than shutting them out of things. It’s also a great way of reminding people that you’re still out there and open for business.

You can do this by sending out a weekly or monthly e-newsletter. To do this, you first need to build up a collection of email addresses. Ask people to submit their email address when they land on your homepage to collect as many as possible.

  1. Create a Blog

If you need to build up a community around your brand and attract new people to the business, you should start your own blog. You’ll be able to prove to people that you’re an authority in your sector.

All you need to do is make sure you’re creating blog posts that are filled with relevant facts that can engage the kind of people who are important to a business like yours. It might seem challenging at first, but you’ll get there.

Customer interaction is vital, so consider each of the above tips


The Marketing Techniques You Can’t Afford to Ignore

September 11th, 2020 | Posted in Loud Mouth, Uncategorized

When you have your own business, you need to make sure you use the right marketing techniques to help it grow. Without marketing your business, your target audience won’t find you. To make sure you’re exactly where you need to be, use these marketing techniques. You can’t afford to ignore them!

Social Media Advertising

Social media advertising is one of the best ways to advertise your business in this day and age. The best thing about it? It’s free! By building social media profiles for your business, you’ll be able to engage with your audience. You’ll also be able to offer a fantastic level of customer service, and share useful information. Just make sure you set up profiles where you’re most likely to find your audience. You should only ever set up as many as you can handle too; so don’t have a profile on every platform if you can’t manage them. Hiring a social media manager is an option for those who want to be ahead of the game! You can also set up adverts on social media, so that people who fit your target audience are shown your adverts. It can be very effective and you can get a huge ROI.

Blogging

Blogging is such a brilliant way to market a business. Most businesses are getting in on the act these days! You could share tips with your audience, or simply keep them updated on what’s going on in the business. The key is to blog consistently rather than sporadically, and make sure you’re posting original content. Make it shareable and you can get a huge following this way!

Vlogging

Video blogging is another great way to market your business. Like blogging, it’s a good way to share useful information. However, it’s usually more appealing to users as they can watch rather than read. You can also get the information across in a shorter amount of time. You can show off your personality when vlogging too, usually much easier than blogging.

SEO & PPC

SEO and PPC have been around for a while and they’re not going anywhere anytime soon. SEO will make sure you’re indexed properly in the search engines. PPC will make sure you get shown for relevant search terms, but it’ll cost you a little when somebody clicks on you. SEO is more organic. Both can be used together to great results.

Trade Shows and Conventions

Trade shows and conventions are good opportunities to make connections in the same industry as you. You can meet potential clients, colleagues, and business associates this way. You can make a huge impact if you choose to speak at a trade show or convention! Convention advertising is definitely worth a look if you want to make an impact!

Run Competitions and Giveaways

Competitions and giveaways get a lot of attention, so you should consider hosting some every now and again. If you do these on social media, you can grow your business pretty quickly!

Are you using these techniques? Leave a comment with your thoughts below!